Business On Line Help and Support

Bank of Ireland KeyCode is a new secure authentication app for Business On Line customers. It is replacing digital certificates, security codes and password and will remove the requirement for Java updates. Find out more here.

Java Support

Click here for KeyCode Support.

  • How to check your Java Version

    To check that you are running the recommended version of Java for your system click here: http://java.com/en/download/installed8.jsp

    Minimum requirement for Business Online:

    Hardware
    Processor: Pentium 4600 MHz or better
    Memory: 128 MB RAM
    Hard disk Space 200 MB
    Modem: Broadband
    Software
    Operating System: XP service pack 2 / Windows 7 or above / MAC 10.7 or above
    Browser1: Internet Explorer Versions 9; 10; & 11; Mozilla Firefox; Safari 6.1.6 or above
    Java: Latest version from www.java.com

    Business On Line will not work on systems with the following:

    • Toolbars - Yahoo / ALOT / Ask toolbars
    • No java on the PC / old versions of java
    • Using a BETA / test version of Internet Explorer
    • Some anti-spyware programs e.g. Spybot, Stopzilla
    • Some network firewalls may prevent Business On Line from working correctly
    • Logging on through Metro mode (Windows 8 & 8.1)
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Java for Windows

  • How to configure Java for Windows
    1. Click 'Start' on your PC and select 'All programs'.
    2. Locate the Java folder.
    3. Select configure Java. This will open the Java control panel.
    4. When the Java control panel opens select the ‘settings’ option under ‘Temporary File’.
    5. Select the ‘Delete files’ option near the bottom of the page.
    6. You will be asked to ‘Delete the Following Files?’ Select all 3 options and click OK. (Trace and file logs, cached applications and applets and installed applications and applets - this may take some minutes to clear. Please wait until the box disappears).
    7. Select ‘Security’ from the Java Control Panel.
    8. Ensure ‘Enable Java Content in the Browser’ is ticked.
    9. Click ‘Edit Site List’ at bottom right hand side and Click 'Add'.
    10. Add https://www.businessonline-boi.com and click ‘Ok’.
    11. Select ’Restore Security Prompts’ and click ‘Restore All’.
    12. Click 'Ok'.
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  • Removing & reinstalling Java on Windows

    To remove Java on Windows please complete the following steps:

    1. Click ‘Start’>’Control Panel’> ‘Programs & Features’
    2. Locate Java, select, & click ‘Remove/Uninstall’.
    3. Follow on-screen prompts to complete this process.

    Once Java is uninstalled open your C Drive on your computer and follow steps below.

    1. Locate one of two folders: ’Program Files’ or ‘Program Files (x86)’
    2. Search both these folders for a Folder labelled ‘Java’ ( you may use a file search to do this).
    3. Delete ‘Java’ folder.
    4. Restart your PC.
    5. Go to Java.com. Select Free Java Download. Select ‘Agree & Start Free Download’.
    6. Follow Prompts
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  • How to Install Java for Windows

    (To install Java you may first need to run Internet Explorer as Administrator).

    1. Click Start and All Programs.
    2. Right click on Internet Explorer and select ‘Run as Administrator’.
    3. Go to www.Java.com and select ‘Free Java Download’.
    4. On the Next page select ‘Agree and Start Free Download’.
    5. Follow the Install Instructions and Verify Java when finished Installing.
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  • Enabling Java for Firefox
    1. Select Icon with the three horizontal lines on the top right hand corner of Firefox.
    2. Select Add-ons.
    3. Select Plugins on the Left hand side.
    4. Select the Java options and change to ‘Always Activate’.
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Java for Apple MAC

  • How to configure Java for Apple MAC

    Go to the apple symbol in the top left hand corner.

    1. Select ‘System Preferences’.
    2. Select the Java icon from this list.
    3. When the Java control panel opens select the ‘Settings’ option under ‘Temporary File’.
    4. Select the ‘Delete Files’ option near the bottom of the page.
    5. You will be asked to ‘Delete the Following Files?’ Select all three options and click ‘Ok’ (Trace and file logs, cached applications and applets and installed applications and applets - this make take some minutes to clear. Please wait until the box disappears).
    6. Select ‘Security’ from Java Control Panel.
    7. Ensure ‘Enable Java Content’ in Browser is ticked.
    8. Click ‘Edit Site List’ at bottom right hand side and Click ‘Add’.
    9. Add https://www.businessonline-boi.com and click ‘Ok’.
    10. Select ’Restore Security Prompts’ and click ‘Restore All’.
    11. Click 'Ok'.
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  • Removing & reinstalling Java on Mac

    To remove Java on Apple Mac please complete the following steps:

    1. Open ‘Finder’.
    2. Select Applications.
    3. Search for ‘JavaAppletPlugin.plugin’ in the top-right search bar
    4. Drag this to ‘Trash’ to delete.
    5. Restart the Mac.
    6. Go to java.com> select Free Java Download> Agree & Start Free Download
    7. Follow On screen Prompts.
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  • How to Install Java for Apple MAC
    1. Go to www.Java.com and select ‘Free Java Download’.
    2. On the Next page select ‘Agree and Start Free Download’.
    3. Select ‘Downloads’ icon on the bottom right of your screen.
    4. Select the ‘JRE’ option.
    5. Double click on the Java Icon that appears and follow on-screen steps to Install.
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  • Running Java on an Apple MAC

    In order to run Java correctly on your Apple MAC you will need to change the Permission for Java to run on Business On Line in ‘Unsafe Mode’. As you are only changing the Permission for Business On Line, all other internet sites will run in ‘Safe Mode’ and have no unnecessary access to the hard drive. Running in ‘Unsafe Mode’ means that Java will have access to the hard drive, enabling you to request a Digital Certificate and authorise payments.

    To do this please follow the below steps:

    1. Open Safari.
    2. Select Safari in top left hand corner.
    3. Select ‘Preferences’.
    4. Select security and ensure the ‘enable Java script’ and ‘Allow Plug-ins’ are ticked.
    5. Click on ‘Manage Website Settings’ and select ‘Java’ on the left.
    6. You will have the option to run Java in unsafe mode, click ‘Done’ and close the Safari Preferences window.
    7. If there is a www.businessonline-boi.com option in the Java box, run this in Unsafe mode also.

    Running Java on Apple MAC – Safari 10

    1. Open Safari.
    2. Select Safari in top left hand corner.
    3. Click on ‘Preferences’.
    4. Select Security and ensure Web content has a tick in ‘Enable Java script’ and Internet plug-ins has a tick in ‘Allow Plug-ins’
    5. Click on ‘Plug-in settings’ and select ‘Java’ on the left.
    6. On the right hand side of the screen you will see the Business On Line web address – www.businessonline-boi.com, and to the right of this there is a drop down menu.
    7. On the bottom left hand side of your keyboard you will have an “Alt” or an “Option” button.
    8. Hold this button down on your keyboard and click on the drop down menu.
    9. If ‘Run in Safe Mode’ is ticked, untick this and click trust on the message that appears. Click on this dropdown again and select ‘On’.
    10. If Run in Safe Mode is not ticked, select ‘On’.
    11. Click ‘Done’ and restart Safari.
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Java Procedures

At times you may need to upgrade your version of Java. Any old versions of Java must first be removed from your computer. You can then and download the latest version by following the steps below:

  • Procedures for customer’s using a windows pc.

    Click Start → Control Panel → 'Add/Remove programmes' or 'programmes' → List of all programmes will appear → Scroll to JAVA → Remove all JAVA (including J2 run time environment) Return to the Java website (www.java.com)

    1. Click on the ‘Download Menu’ option located on the Java homepage and complete the download (please ensure you receive a message stating Java has been down loaded successfully)
    2. Restart your browser.
    3. Once these steps are complete, Business On Line should operate normally.
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I am experiencing Java issues

  • Please ensure your java is enabled. Follow these steps:

    For Internet Explorer

    1. Go to Tools
    2. Select Manage Add-ons
    3. Change from Currently Loaded Add-Ons to All Add-ons
    4. Ensure that all java options are set to enabled (please note all java options may not be in alphabetical order)
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  • Java.com upgrade their software every quarter. Do I need to do anything?

    Java.com implement a “patch” upgrade to their software every quarter. As Business On Line uses the latest version of Java-based software programmes, you may find that you will need to follow a few simple steps if you notice any impact on the performance of Business On Line as a result.

    To overcome any issues you may experience after a Java upgrade, you may first need to uninstall any old versions of Java from your machine and download the latest version by following the steps below:

    • Click Start - Control Panel - Add/Remove programmes or programmes - List of all programmes will appear - Scroll to J - Remove all JAVA (including J2 run time environment)
    • Return to the Java website
    • Click on the DOWNLOAD menu option located on the Java homepage and complete the download (please ensure you receive a message stating Java has been down loaded successfully)
    • You will now need to restart Internet Explorer Once these steps have been followed, Business On Line should operate as normal.
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  • I am trying to complete an EFT transfer, but I am getting the message "A technical error has occurred".

    You need to add ‘New Business On Line’ to the list of Java exceptions on your computer to fix this issue. In order to add Business On Line to your list of Java exceptions (also known as Java Trusted Sites) you should:

    1. Click on Start, select all programs.
    2. Select the Java folder
    3. Click on ‘Configure Java’ and the Java Control Panel will appear.
    4. On the ‘Java Control Panel’ select the Security tab and click on ‘Edit Site List’. 5, From here, click the Add button, and type in the full URL of the New Business On Line site www.businessonline-boi.com.
    5. Click OK
    6. Restart your browser by closing and reopening.
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1 For Google Chrome, the architecture which allows the Java plug-in to run on your browser has been disabled by Google. This will prevent your Digital Certificate from loading on Business On Line. From September 2015, Google Chrome will discontinue all support for Java. Bank of Ireland strongly recommends that you access Business On Line through an alternative browser, such as Firefox, Safari or Internet Explorer 11.