Business On Line Help and Support

Bank of Ireland KeyCode is a new secure authentication app for Business On Line customers. It is replacing digital certificates, security codes and password and will remove the requirement for Java updates. Find out more here.

Using KeyCode

KeyCode is being introduced on a phased basis. If you’re new to Business On Line or have recently been notified that your profile is ready to use with KeyCode, then you will be taken through the setup process when you log in to Business On Line.

For further help using your KeyCode app, view our Using KeyCode video here.

  • How do I log on to Business On Line using KeyCode?

    For User logon:

    • Enter your Business On Line (BOL) username on the BOL homepage.
    • Enter your KeyCode PIN in your app and select the password option.
    • Enter the 6-digit password, from your KeyCode app, on BOL.
    • The dashboard is now available.

    For sole Administrator logon:

    • Enter your BOL Admin username on the BOL homepage.
    • Enter PIN in your KeyCode app and select the password option.
    • Enter the 6-digit password, from your KeyCode app.
    • The dashboard is now available.

    For dual Administrator logon:

    • Each Administrator will require their own KeyCode appon their own registered mobile device.
    • Enter your BOL Administrator username on the BOL homepage.
    • Administrator 1 – Enter PIN in your KeyCode app and select the password option. Enter the 6-digit password from your KeyCode app, into the 1st password box on BOL.
    • Administrator 2 - Enter PIN in your KeyCode app and select the password option.
    • Enter the 6-digit password from your KeyCode app into the 2nd password box on BOL.
    • The dashboard is now available.
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  • How do I authorise a payment using KeyCode?

    Click here for help with File Import

    • Click the ‘authorise payment‘ button on Business On Line (BOL).
    • Enter PIN into your KeyCode app and select payment option.
    • Challenge code is presented on BOL. Enter this code into your KeyCode app.
    • KeyCode will respond with a 6-digit payment code. Enter this into BOL.
    • Click Authorise Payment.

    For Dual Authorisation, this process needs to be repeated for the second authoriser.

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  • What is HashTab/File Hashing?

    For customers using File Import on Business On Line only.

    HashTab is free software that is used to generate a file’s unique hash value; this unique hash value will be used to verify bulk payment files on Business On Line, when using KeyCode.

    For further information click here.

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  • How do I find a file’s Hash Value?

    For customers using File Import on Business On Line only. For instructions, click here.

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  • How do I import a bulk payment file on Business On Line?

    For customers using File Import on Business On Line only.

    For instructions, click here.

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  • How do I authorise a new payee using KeyCode?
    • Click the ‘authorise’ button for a payee on Business On Line (BOL).
    • Enter PIN into your KeyCode app and select the ‘Payee/Import File’ option.
    • Retrieve your payee’s IBAN/Account number and enter the last 6 digits of this number into your KeyCode app (Enter Parameter 1 box).
    • KeyCode will respond with a 6-digit Payee/Import File code. Enter this into BOL.
    • Click Authorise Payee.

    For Dual Authorisation, this process needs to be repeated for the second authoriser.

    Please note that you may notice a delay in a payee being made available for authorisation, where it has been created by a newly added or activated User on the profile. This is to protect your security when adding new payees.

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  • What should I do if I lose my phone or get a new phone?

    Users

    • Users must download the app to a new phone and contact their Administrator.
    • To activate the User’s device, both the Administrator and the User must be present. Administrator will need to log into their Business On Line Administrator profile. Administrator should then select their User from the dashboard and click on ‘Update User Phone’.
    • Administrator must enter the serial number from the KeyCode app on the Users device into the field provided on Business On Line.

    Tip: For help finding the Serial number, click here.

    Administrators

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  • What if I forget my PIN to access my Bank of Ireland KeyCode app?

    If you forget your PIN, you need to reset your app.

    There are two ways to do this:

    1. After 5 incorrect PIN attempts you will be presented with the Serial Number screen.
    2. Alternatively, you can delete the app and download it again. Then start the registration process again.
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