Business On Line Help and Support

Bank of Ireland KeyCode is a new secure authentication app for Business On Line customers. It is replacing digital certificates, security codes and password and will remove the requirement for Java updates. Find out more here.

Passwords

Passwords are an essential part of Business On Line security as they protect your accounts from fraudulent activity.

There are 3 types of passwords on Business On Line:

  1. Customer User Administrator.
  2. User.
  3. Digital Certificate.
  • Customer User Administrator Passwords

    When you got set up on Business On Line, you were provided with an Administrator User ID and two Administrator passwords. These enable the Administrator to create authorised users, limit payment authorisations and conduct other account services. When you use these facilities it’s important to note that:

    • If you have two Administrators, the ‘first half password’ belongs to Administrator 1 and the ‘second half password’ to Administrator 2.
    • If you have only one Administrator, the ‘first and second half passwords’ belong to that Administrator
    • You can only log on as the ‘Administrator’ using the same PC that holds the Administrator User ID.
    • The Administrator must then input the ‘first half password’, click ‘Logon’ and then enter the ‘second half password’.
    • Each half password must be exactly 8 characters long and can be a mixture of letters and numbers.
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  • User Passwords

    The ‘Administrator’ creates ‘Users’ with a User ID and a Password and grants the users access to accounts.

    When logged on, the User can perform activities on the account(s) they have been granted access to, such as ‘View Account’ and ‘Create Payments’.

    The User password must be exactly 8 characters long and can be a mixture of letters and numbers.

    Bank of Ireland recommends that you never share User IDs and log-on passwords. Each User should have their own User Name and log on details.

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  • Digital Certificate Passwords

    For a User to sign off on payments, a Digital Certificate password is required.

    • This password is created as part of the Digital Certificate request process which must be completed in the presence of the Administrator. For more information on Digital Certificates Click Here.
    • The Digital Cert password can be 8-15 characters long and must contain at least one letter and one number.
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Find more information:

  • How do I Reactivate my Administrator passwords?

    If you are locked out as the Administrator, please contact the Business On Line Helpdesk. The Helpdesk Advisor can unlock Administrator Passwords that were incorrectly entered, provided you know what the password is. Otherwise, new passwords will need to be reissued. You can receive your new passwords in one of two ways:

    • By post: Please contact the Business On Line Helpdesk to request passwords. The Administrator will be asked to answer some security questions for the new password(s) to be generated. Please allow approximately 6 to 7 business days for password(s) to arrive by post.

    • By phone: Bank of Ireland does not recommend that customers obtain password(s) by phone. However we recognise that some customers may, on occasion, have an urgent business requirement for this. To enable us to provide passwords in urgent situations, please complete an Authority and Indemnity Form. Contact the Business On Line Helpdesk to request this form.
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  • How do I Reactivate my User Password?

    If you enter your password incorrectly three times it becomes inactive. You will need to ask your Administrator to reactivate your profile.

    If you are the Administrator, please take the following steps:

    • Log on to Business On Line as the Administrator, where you will be presented with a list of your Users.
    • The status of the User will be displayed under the heading ‘User Status’.
    • To reactivate the User select ‘Reset’ option.
    • A pop-up box will then present the option to reset the User’s password. Unlock the account by selecting the ‘Active’ button and click ‘Save'.
    • A message stating ‘User Successfully Modified’ will appear.
    • Your User can now log on to Business On Line.
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  • How do I reactivate my Digital Certificate Password?

    If you have typed your Digital Certificate password incorrectly 3 times but know your password, your Administrator can unlock it and allow you to try again.

    If you are the Administrator, please take the following steps:

    • Log on to Business On Line as the ‘Administrator’.
    • You will be presented with a list of your Users.
    • The status of the digital certificate will be displayed under the heading ‘Digicert Locked’
    • To reactivate the digital certificate select the ‘Yes’ button. You will be presented with a message stating ‘User Successfully Modified’
    • Once the certificate is activated your User will be able to proceed with payments.
    • If you have forgotten your password you will need to order a New Digital Certificate. Click here for information on 'How to order a New Digital Certificate'.

    Before ordering a digital certificate please ensure you have:

    • Valid User log on details
    • Valid Administrator log on details
    • The most up- to- date version of Java on your PC.
    • Please note that when ordering a Digital Certificate the ‘Key Path Name’ on the Digital Certificate Request screen will default to a location on your PC. This can be amended to a drive of your choice.

    To order a Digital Certificate please take the following steps:

    • Log into Business On Line as a ‘User’.
    • Select ‘Admin’ Tab from the Dashboard and select ‘Request Digital Certificate’
    • Enter your phone number, the Administrator (or CUA) ID, CUA 1st Password and CUA 2nd Password and click ‘Submit’ (these are also known as the ‘Administrator Details’).
    • Once you press ‘Submit’, a pop up box will appear asking for you to create and confirm a New Digital Certificate Password
    • If the process has been successful, you will receive a pop up message to say that the Administrator will receive a call from our Digital Certificate Department to activate the Digital Certificate.
    • Once the certificate is activated you will be able to proceed with payments.
    Note for Ordering a Digital Certificate: The ‘Key Path Name’ on the digital certificate request screen will default to a location on your machine. This can be amended to a drive of your choice.
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  • How can I create a good Password?

    Your password should never be the same or similar to Usernames or your real names.

    It should not be easily guessable. You should not use your phone number, your car registration number, your spouse's name, a pet's name or something that is identifiable with you.

    However the passwords should be easy for you to remember. The best passwords contain letters and digits. Acronyms can be effective provided they refer to something known only to you.

    Do not allow anyone to observe you key in your password. 'Shoulder Surfing' (looking over someone's shoulder as they are typing in a password) is one of the most common ways passwords can be compromised. Never write a password down. For more information on Business On Line Security please Click Here.

    Never write passwords down, it is a major security risk to write down your passwords. Please avoid writing down passwords but if necessary keep them in a secure location, locked filing cabinet/safe.
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