Business On Line Help and Support

Bank of Ireland KeyCode is a new secure authentication app for Business On Line customers. It is replacing digital certificates, security codes and password and will remove the requirement for Java updates. Find out more here.

Security Codes

Click here for KeyCode Support.

  • How to register for Security Codes?

    Step 1 – Before you begin

    To ensure that your business is ready to register for security codes on BOL, the Administrator will need to:

    1. Be registered as an Administrator on your BOL profile, or ensure that the person responsible is registered as an Administrator
    2. Have log on details (if you do not know your Administrator user name and passwords, please contact the Business On Line Helpdesk )
    3. Have a mobile phone available to receive security codes
    4. Have User(s) mobile phone numbers ready to register (see Step 3)

    Step 2 – How to register your Administrator mobile phone number.

    You or one of your Administrators will need to provide a mobile phone number to BOL. To do this, contact the Business On Line Helpdesk. Business On Line will verify this mobile phone number and activate your BOL profile, enabling you to receive security codes. Once the mobile phone number is verified and activated, it is set up to receive security codes by SMS.

    Note: Your BOL profile contact details will not change. The Administrator name and number you give will only provide you with security codes.

    Step 3 - How to set up your users to receive Security Codes

    The Administrator is responsible for entering the mobile phone number for the user or users who will authenticate payees:

    1. Log on to Business On Line as the Administrator
    2. Select ‘User Centre’ in the Admin Dashboard.
    3. Select the ‘User’ tab.
    4. Click on the eye icon next to the User you wish to add a mobile phone number for.
    5. Review the User details in Step 1 and click the orange ‘Save’ button. You will receive confirmation that no changes have been made. Click ‘OK’
    6. In ‘Authorisation Rules’, enter the mobile number for the User in the ‘Telephone’ field. Security codes will be sent to the User via this number when authenticating new or edited payees.
    7. Click the orange ‘Update User’ button. A security code will be sent to your registered Administrator mobile number by SMS.
    8. Enter this code on screen to authenticate your User.
    9. Your User is now set up to receive Security Codes by SMS.
      Note: Once you have completed all these steps, you are registered for the enhanced security on Business On Line. All existing Payees who have previously been authorised do not have to be authenticated again. You will only need to authenticate Payees who are newly created or edited.
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  • How to authenticate a new Payee

    The User is responsible for authenticating Payees on Business On Line. You only need to authenticate new Payees, or when editing existing payees. Follow these steps:

    1. Log on to Business On Line as the User.
    2. Select ‘Payments/Payee ’ tab from the dashboard
    3. Select ‘Manage Payee and Payee Groups’ from the dropdown menu.
    4. Select ‘Add New Payee’.
    5. Follow onscreen steps to create Payee.
    6. Click on the orange ‘AUTHENTICATE’ button
    7. A security code will be sent to your registered User mobile phone via SMS.
    8. Enter this code on screen to authenticate your Payee.
    9. Your Payee is now set up on Business On Line.
    Note: If you do not wish to authenticate your payee immediately, click on the Save button. You can authenticate it at a later stage.
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  • You are not set up to authenticate Payees at this time

    If you are receiving this error message please contact your Administrator. It means your user is not set to receive security codes by SMS. To fix this, please follow step 3 of ‘How do I register for security codes’.

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  • How to authenticate a saved Payee or more than one Payee
    1. Log on to Business On Line as the User.
    2. Select ‘Payments/Payee ’ tab from the dashboard
    3. Select ‘Manage Payee and Payee Groups’ from the dropdown menu.
    4. A list of your Payees will appear.
    5. To authenticate one saved payee, select the ‘Authenticate’ button for the payee. A security code will be sent to your registered User mobile phone by SMS. Enter this code on screen to authenticate your Payee.
    6. To authenticate more than one saved Payee, tick the checkboxes next to the Payees, and select the orange ‘AUTHENTICATE SELECTED’ button at the bottom of the screen. A security code will be sent to your registered user mobile phone by SMS. Type this security code on screen to authenticate your payees
    7. Your Payee(s) are now set up on Business On Line’.
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