While we are not experiencing any disruption to our services currently, we are monitoring the Covid-19 situation closely and we have contingency plans in place in the event that we face disruption.

If your business is implementing contingency plans to deal with potential disruption events caused by Covid-19, please note Business On Line channels are accessible from a laptop or desktop device with internet access and can accept future dated payments. Please refer to the Technical specifications in the Business On Line Customer Handbook.

Using Business On Line from a different location to your normal working environment:

As a Business On Line User

  1. If you change your smart device and update your KeyCode App you will be required to contact your Business On Line Administrator for support. If you have your previous device we suggest you keep this to hand in order to access your KeyCode App during this time.
  2. Consider your payment times – you can future date payments on Business On Line. These payments will debit your account on the value date you input on your payment. See below for more information.
  3. Consider your remote access requirements – remember if you use a work smart device in your business for KeyCode you will need to have this with you while working remotely. If your smart device is also a shared device with other users within your business you will need to consider a separate device for each user. You will need to contact your Administrator for support.

As a Business On Line Administrator

  1. If there are two administrators on your Business On Line profile – remember you will need to be together in order to log on to Business On Line to access the administrator profile. However, we strongly suggest that you abide by the Government’s Covid-19 guidelines and social distancing rules.
  2. If you change your smart device and update your KeyCode App you will be required to contact the Business On Line helpdesk for support. If you have your previous device we suggest you keep this to hand in order to access your App during this time.

    The Business On Line Helpdesk is available on:
    Republic of Ireland 1890 818 265
    Northern Ireland 0345 309 8123
    Great Britain 0345 309 8124
    Outside these locations +353 1 460 6445

  3. Consider the number of Authorised Users you have – where possible we recommend you have more than 1 Authorised User within your business with the same access levels. Therefore if one Authorised User is unavailable you have another who can carry out the same actions on Business On Line.
  4. Consider your remote access requirements – If your Authorised Users require the KeyCode app to access BOL they may need to contact you during this time for Support. If you use a work smart device in your business for KeyCode you will need to have this with you while working remotely. If your smart device or any smart device within your business is also a shared device with other users you will need to consider a separate device for each user. Please see item 2 above on how to change/update your device.

Making Payments

Payment cut off times remain unchanged at this time, to view these and upcoming bank holidays click here.

To view payment charges please refer to the ‘Fees & Charges’ section on this link for details.

Future Dated Single Payments

Business On Line allows you to future date payments a number of days/weeks in advance. These payments will be debited from your account on the value date you input on the payment on Business on Line.

  • ROI Customer Jurisdiction

    ROI Customer Jurisdiction

    PAYMENT PAYMENT CYCLE HOW FAR CAN I FUTURE DATE MY PAYMENT
    Domestic Amount Transfers Same day 65 calendar days
    SEPA Payments within BOI Same day 65 calendar days
    SEPA 3rd party payments within 28 EU member states including Iceland, Norway, Liechtenstein, Switzerland and Monaco Next day 45 calendar days
    Domestic Same day money transfers Same day 45 calendar days
    International payments (excluding Sepa) Same day (Euro & Stg to the UK) or Two day (Stg to the UK) 30 calendar days
    All other International payments Same day or Two day+ 48 calendar days
  • GB/NI Customer Jurisdiction

    GB/NI Customer Jurisdiction

    PAYMENT PAYMENT CYCLE HOW FAR CAN I FUTURE DATE MY PAYMENT
    Domestic Amount Transfers Same day 45 calendar days
    Domestic 3rd party payments to other UK banks (GBP) Next day 45 calendar days
    SEPA UK Payments 3rd party payments Next day 45 calendar days
    CHAPS Payments Same day 45 calendar days
    All other International payments Same day or Two day+ 48 calendar days
 

Bulk Payment Files

Bulk Payment Files can be submitted a number of days/weeks in advance.

  • Business On Line
    PAYMENT PLATFORM HOW FAR CAN I FUTURE DATE MY PAYMENT
    Business On Line –Direct Debit and Direct Credit/Pay Files Up to 6 payment cycles in advance of your Limit Frequency

    • Daily Limit – 6 calendar Days
    • Weekly Limit – 6 calendar weeks
    • Monthly Limit – 6 calendar months

  • Business On Line File Gateway & Business On Line Payments Plus (ROI Customers Only)
    PAYMENT PLATFORM HOW FAR CAN I FUTURE DATE MY PAYMENT
    Business On Line File Gateway and Payments Plus *ROI customer jurisdiction only
    • Direct Debit Files – 30 calendar days ahead of execution date entered within the file
    • Direct Credit files – 90 calendar days ahead of execution date entered within the file

    Bank of Ireland KeyCode, the secure authentication app for Business On Line, has arrived for Business On Line Payments Plus. KeyCode will replace your physical DigiPass device and be used to:

    • Log in to BOL Payments Plus
    • Authenticate Bulk SEPA XML files (Credit and Debit)

    For more information on how to migrate click here.

 

If you have any further queries in relation to future dating of payments or any other Business On Line queries please email business.online@boi.com.

  • Standing Orders and Direct Debit Queries

    How do I cancel a Standing Order?

    Instructions to cancel or place a hold on Standing orders can be sent in writing to your branch, it will need to be signed by authorised signatures in accordance with your mandate. Forms for cancelations can also be found on our website. Any Standing Orders going towards a Bank of Ireland loan must be cancelled or amended through your branch.

    You will also need to advise in writing to reactivation or set up a new Standing Order form when you require to payments to resume.

    Further information on standing orders can be found on our Group Website by searching Standing Orders.

    What options do I have to cancel or suspend some Direct Debits I have on my account?

    To cancel or suspend your Direct Debits you must complete the relevant form available on our Website. To view this form Click here.

    Note: If you cancel all your Direct Debits this will include your Direct Debit for your BOL Subscription fee. This may impact your BOL Service should this direct debit be cancelled.

    If you are a company with less complex payment and access requirements you may be eligible for B365 which is a free service. To complete this process you will need to complete authorisation forms at your branch. These forms will require that you nominate a B365 Pin user to complete any transactions or services online. You may be required to bring ID to complete this. To understand more about 365 Online and its functionality versus Business On Line please see here.

 

How do I Update my details for Business On Line?

If you need to make any amendments to your Business On Line profile including:

  • Add/remove accounts to your Business On Line profile
  • Update your contact details
  • Close your Business On Line profile
  • Change your Business On Line Administrator(s)

This information is available by clicking here.

General Help and Support

Got a question? Visit our Help and Support centre and find the answer. Our dedicated support pages for Business On Line customers will help you get the most out of our service. Click here.

Call Centre Opening Times

In line with Government and HSE guidance to curtail COVID-19 and social distancing guidelines, we have temporarily reduced the number of customer service representatives on site and our hours have changed. To view these times click here.

We appreciate your patience and understanding during these challenging times.

Further Supports from Bank of Ireland

Bank of Ireland has a dedicated Covid-19 hub offering advice and information on the supports that are available to Business and Personal customers at this time.

  • Supports for Business customers affected by COVID-19 Click Here
  • Supports for Personal customers affected by COVID-19 Click Here

Branch Opening Times

We are making changes to our branch network in the Republic of Ireland to ensure our resources are focused on services most in demand during the coronavirus pandemic. The changes also reflect a reduction in footfall at branches as more people remain at home.

For latest information on our branch services please click here.

Fraud and COVID-19

Fraudsters are exploiting the spread of COVID-19 coronavirus to facilitate various types of fraud and cybercrime. To protect yourself from these threats please continue to be vigilant with phishing emails received or emails with attachments that may contain malware.

CLICK HERE FOR MORE ADVICE

Other Useful links

COVID-19 support for customers

Personal customersBusiness customersBranches