Business On Line Help and Support

Bank of Ireland KeyCode is a new secure authentication app for Business On Line customers. It is replacing digital certificates, security codes and password and will remove the requirement for Java updates. Find out more here.

KeyCode Error Messages

  • The password you have entered was invalid.
    • If you have already generated a password on your KeyCode app, click ‘New Logon Code’
    • Enter Code into Business On Line before it times out.
    • For further details on how to logon click here.

    If you have manually changed the time setting on your KeyCode device, this could result in the above error message displaying. Check that automatic date and time settings are in use on your KeyCode device.

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  • The Registration Code you have entered was invalid.
    • Open KeyCode app again to display Serial Number.
    • On Business On Line, click on the hyperlink under the Password section to return to the previous screen.
    • Re-enter your Serial Number into Business On Line and follow the onscreen instructions.
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  • The Payment Code you have entered was incorrect.
    • Click Main Menu on KeyCode app, Click Payments
    • New Challenge code is presented on Business On Line. Enter this code into your KeyCode app.
    • KeyCode will respond with a 6-digit payment code. Enter this into Business On Line.
    • Click Authorise Payment on Business On Line.

    If you have manually changed the time setting on your KeyCode device, this could result in the above error message displaying. Check that automatic date and time settings are in use on your KeyCode device.

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  • The Payee/Import File Code you have entered was incorrect.

    What are you trying to do?

    • Import a Payment File

      Import a Payment File

      Checklist

      • Check the hash value entered into Keycode was correct. This value is case sensitive and you should be entering the first 6 digits/characters of the file’s hash value. Click here for instructions on how to find this value.
      • Check the hash value has not changed since the file was originally created.
      • Check that you have entered the Payee/Import File code generated on KeyCode correctly Business On Line.
      • Check the correct file has been uploaded into Business on Line.
      • Check that the file Encoding is set to ANSI – To review the Encoding settings, open the Import File, click 'File' and click 'Save As'. Encoding settings will show on the pop up screen.

      To start the process again

      • Open your KeyCode app and enter PIN.
      • Select the Payee/Import File option.
      • Enter the hash value into the Parameter 1 field on your KeyCode app and tap OK. Click here for instructions on how to find this value.
      • Enter the Payee/Import file code into the field provided on Business on Line and click Authorise File.
    • Add a New Payee

      Add a New Payee

      Checklist

      • Check the last 6 digits of the account /IBAN were entered correctly into Business On Line.
      • Check the payee has not been edited since it was created.

      To start the process again

      • Open your KeyCode app and enter PIN.
      • Select the Payee/Import File option.
      • Enter the last 6 digits of the Account/IBAN into the Parameter 1 field on your KeyCode app and tap OK.
      • Enter the Payee/Import file code into Business on Line, click Authorise Payee.
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  • User not registered for this type of authorisation.
    • You need to contact your Administrator.
    • They will need to logon to Business On Line to the Administrator Dashboard.
    • Administrator clicks the ‘eye’ icon to the right of your Username.
    • In 'Section 1 User', click ‘save’ to progress to 'Section 2 Authorisation Rules'.
    • Payment Authoriser: Administrator clicks on ‘yes’ if they want you to be a payment authoriser.
    • Payee Authoriser: Administrator clicks on ‘yes’ if they want you to be a payee authoriser.
    • Click ‘update user'.
    • Administrator can now logout and the User’s permissions will have updated when the User logs back in.
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