365 Phone and Digital Banking - authorised user application form for business customers


Introducing Strong Customer Authentication (SCA)

With online fraud on the increase Bank of Ireland is introducing Strong Customer Authentication, another layer of security to help make online card payments safer. SCA works through your mobile phone or tablet.

To prepare for SCA, we’re asking customers to download the latest version of the Bank of Ireland Mobile app and to make sure we have an up to date mobile phone number for you.

Then, when you use your card online, we can send you a message – to confirm that it really is you.


Changes to the way business cardholders make online payments with their business debit card.

In order to get set up for SCA, and to be able to download the Bank of Ireland Mobile App, all business customers will need to register for 365 Phone and Digital Banking and nominate an authorised user. (Note: If you are a Sole Trader you do not need to complete the authorised user form below. To register for 365 online, please call 0818 214 365 or 01 458 4019 (Republic of Ireland) or +353 1 458 4019 (from anywhere else) from 9am to 5pm, Monday to Friday).

The authorised user (the person who is authorised to use 365 Phone and Digital Banking for the business current account) will need to confirm that certain online payments are genuine. They will need to do this whether it’s them or an additional cardholder making the transaction.

  • There can only be one 365 Phone and Digital Banking authorised user for a business current account. Whenever SCA is required, this person will need to approve all online payments, regardless of who is actually making the purchase.
  • The 365 Phone and Digital Banking authorised user will have sole access and control of the business current account(s) via 365 phone and digital banking.
  • The 365 Phone and Digital Banking authorised user must be a current authorised signatory on the account.
  • The 365 Phone and Digital Banking authorised user form must be signed by all authorised signatories on the account.

To nominate an authorised user for your business please click on the link here and follow the on-screen instructions. Each signatory on the account will receive an email from us and be asked to upload a copy of their signature by signing and dating a piece of paper (in black ink), taking a photo of it, and uploading it through the link.

Please advise all signers to expect this email from us, as until we have all required signatures, the authorised user cannot be put in place.

For more information on SCA, please see our FAQ’s here.