Business On Line Help and Support

Got a question? Visit our Help and Support centre and find the answer. Our dedicated support pages for Business On Line customers will help you get the most out of our service.

Self Service Supports

Live Chat Call our Helpdesk
Discuss account-specific queries?
NO
YES
Query Types Use our Live Chat to answer any general questions about Business On Line such as:

  • User navigation queries
  • Payment cut off times
  • Update on Technical issues or outages

Our Live Chat can now be used to raise some payment queries relating to BOL, including:

  • Proof of payment requests
  • Payment recalls
  • Payments traces

Important: Payment Investigations usually carry a time frame of 5-10 working days however are done on a best effort basis. Bank charges may apply and proof of payments are sent encrypted to protect account information.

We Can Currently Only Answer General Account And Certain Payment Queries. For This Reason, We Ask That No Account Specific Information Is Provided Unless Requested. Never Give Your (Approve App) Code(S) To Anyone, Ever. That Includes Us. Only A Fraudster Would Ask You For It.

Once you’ve answered our security questions our Helpdesk team can assist you with account-specific questions such as:

  • Initial activation of your profile
  • Administrator logon issues including password resets
  • Support updating mobile device
  • Payment queries

Never give your (Approve app) code(s) to anyone, ever. That includes us. Only a fraudster would ask you for it

How to contact Open a conversation from the ‘Live Chat’ widget to the right side of the page. ROI: 0818 818 265
NI: 0345 309 8123
GB: 0345 309 8124
Outside these locations: +353 1 460 6445
Opening Hours Monday to Friday, 9:30am to 4:30pm. Monday to Friday, 9am to 5pm.
Live Chat

Discuss account-specific queries?:

NO

Query Types:

Use our Live Chat to answer any general questions about Business On Line such as:

  • User navigation queries
  • Payment cut off times
  • Update on Technical issues or outages

Our Live Chat can now be used to raise some payment queries relating to BOL, including:

  • Proof of payment requests
  • Payment recalls
  • Payments traces

Important: Payment Investigations usually carry a time frame of 5-10 working days however are done on a best effort basis. Bank charges may apply and proof of payments are sent encrypted to protect account information.

We Can Currently Only Answer General Account And Certain Payment Queries. For This Reason, We Ask That No Account Specific Information Is Provided Unless Requested. Never Give Your (Approve App) Code(S) To Anyone, Ever. That Includes Us. Only A Fraudster Would Ask You For It.

How to contact:

Open a conversation from the ‘Live Chat’ widget to the right side of the page.

Opening Hours:

Monday to Friday, 9:30am to 4:30pm.

Call our Helpdesk

Discuss account-specific queries?:

YES

Query Types:

Once you’ve answered our security questions our Helpdesk team can assist you with account-specific questions such as:

  • Initial activation of your profile
  • Administrator logon issues including password resets
  • Support updating mobile device
  • Payment queries

Never give your (Approve app) code(s) to anyone, ever. That includes us. Only a fraudster would ask you for it

How to contact:

ROI: 0818 818 265

NI: 0345 309 8123

GB: 0345 309 8124

Outside these locations: +353 1 460 6445

Opening Hours:

Monday to Friday, 9am to 5pm.

Please click here to find information on exclusions/bank holidays.

Approve App
Approve App

Approve App

For information on the Approve app please visit our dedicated support pages
Payments
Payments

Payments

In this section you will find some helpful information to assist you making payments on Business On Line.
Update Your Details
Update Your Details

Update Your Details

Should you wish to make any changes to your Business On Line Profile, please see the information to show you how.
Videos
Videos

Videos

Watch our videos to find out more about Business On Line.
First-time Users
First-time Users

First-time Users

Your start-up checklist to get you ready to log in to Business On Line.
Security Zone
Security Zone

Security Zone

We're committed to keeping your information secure.
Training Portal
Training Portal

Training Portal

New to Business On Line? Visit our Training Portal for Tutorials to help you along the way.
Open Banking
Open Banking

Open Banking

Open Banking has been introduced to offer you greater control over your data, giving you the option to securely share your current account information.

 

 

Ways we can help