Business On Line Help and Support

Got a question? Visit our Help and Support centre and find the answer. Our dedicated support pages for Business On Line customers will help you get the most out of our service.

Live Chat now available for Business On Line questions

You can now use our new Live Chat to answer general questions about Business On Line such as user navigation queries and payment cut off times.

Live Chat is available on the right-hand side of the page from 9.30am to 4.30pm, Monday to Friday.

Please note that for security reasons we can only answer general Business On Line queries on Live Chat. Please do not share any information about your account (for example, your online banking logon details, account number, etc. BOI will not ask you for this information to use this service).

Frequently Asked Questions

Introducing Approve
Introducing Approve

Introducing Approve

For information on the new Approve app please visit our dedicated support pages
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Payments
Payments

Payments

In this section you will find some helpful information to assist you making payments on Business On Line.
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Update Your Details
Update Your Details

Update Your Details

Should you wish to make any changes to your Business On Line Profile, please see the information to show you how.
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Videos
Videos

Videos

Watch our videos to find out more about Business On Line.
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First-time Users
First-time Users

First-time Users

Your start-up checklist to get you ready to log in to Business On Line.
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Security Zone
Security Zone

Security Zone

We're committed to keeping your information secure.
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Training Portal
Training Portal

Training Portal

New to Business On Line? Visit our Training Portal for Tutorials to help you along the way.
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Open Banking
Open Banking

Open Banking

Open Banking has been introduced to offer you greater control over your data, giving you the option to securely share your current account information.
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