Manage My Business Account

  • How do I close my Business account?

    To close your business account simply:

    Before closing your account, we will contact the signatories on the account mandate to check their identities and that they requested the closure.

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  • How do I change the signatories on my business account?

    Please call us as, we need to know what type of legal entity your company is - e.g. sole trader, limited company, partnership.

    Call our Business Advisor Services Team on,

    Republic of Ireland: 0818 200 348 and select option 3
    Outside of Republic of Ireland: + 353 1 250 0348 and select option 3.

    Opening hours:

    Monday to Friday 9am to 5pm
    Saturday/Sunday and bank holidays Closed
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  • How do I change the name on my business account?

    We will send you a form to complete which you can then drop in to your account holding branch.

    Call our Business Advisor Services Team on,

    Republic of Ireland: 0818 200 348
    Outside of Republic of Ireland: + 353 1 250 0348

    Opening hours:

    Monday to Friday 9am to 5pm
    Saturday/Sunday and bank holidays Closed
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  • How do I change the correspondence address on my account?

    365 Online

    If you are a business customer in the Republic of Ireland registered for 365 online you can change your address using 365 online:

    1. Simply log into 365 online
    2. Click on 'Service Desk'
    3. Select 'Update Postal Address' from the dropdown menu
    4. Follow on screen instructions

    You cannot change your address using the mobile or tablet app.

    In your Branch

    If you are not registered for 365 online you can call to your local branch Please bring the following documentation with you:

    1. Instruction to change address on business letter headed paper which:

      • must be signed by the authorised signatories in accordance with the account mandate
      • should list of all the account numbers to be changed – current accounts, savings & deposit accounts and credit cards
    2. If the registered office address of a company is being changed a copy of the B2 from the Companies Registration Office is required

    If you are a Business On Line customer, you will need to send a separate instruction to update the address associated with Business On Line.

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  • How do I order a duplicate statement?

    365 Online

    If you are a B365 customer, you can view, print or save your online estatements.

    You may also to order an up to date estatement using 365 online.

    Phone If you are not a 365 online customer or if you are a Business On Line customer please call us.

    Call our Business Advisor Services Team on,

    Republic of Ireland: 0818 200 348
    Outside of Republic of Ireland: + 353 1 250 0348

    Opening hours:

    Monday to Friday 9am to 5pm
    Saturday/Sunday and bank holidays Closed
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  • How do I become a direct debit originator?

    To become a direct debit originator please email us on electronic.banking@boi.com.

    We will tell you how you can use this service, what terms and conditions apply and what fees and charges are applicable

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  • How do I cancel or get a refund of a direct debit?

    If you are 365 online user, you can view and cancel a SEPA direct debit online, any refund of a SEPA direct debit must be returned by post (see below).

    365 online - View and Cancel your Direct Debits

    You may find Direct Debits on your accounts by following the steps below:

    1. Log into 365 Online
    2. Click Statements
    3. Under Recent Transactions choose Account from dropdown menu
    4. Click Advanced
    5. Select Month from 2nd drop down menu or enter date range
    6. Select Direct Debits/Credit from Show dropdown menu and click Go

    You can identify SEPA Direct Debits as ending in '…SEPA DD' and will show more details by clicking the + symbol next to it.

    Regular debits may leave your account other than SEPA Direct Debits i.e. using a Standing order or Debit card. If you need help identifying these why not Ask Question within the 365 Service Desk.

    Cancelling a Direct Debit (ROI only)

    To cancel a SEPA Direct Debit:

    1. Click the + symbol next to the direct debit
    2. Then click the Cancel button
    3. Follow the steps requested to confirm cancellation.

    Post - Cancel or refund your Direct Debits

    If you do not use 365 online you can download the Cancel Direct Debit Mandate or Refund Direct Debit Payments forms and return to:

    BOI SEPA DEBTOR SERVICES,

    P.O. BOX 365,

    DUBLIN 18,

    IRELAND.

    For more information on your rights under SEPA please see our SEPA Direct Debit Services.

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  • How do I set up, amend, or cancel a standing order?

    365 online

    If you are a 365 online customer you can set up, amend, or cancel your standing orders in the Manage Accounts section of 365 online:

    1. Choose Manage Accounts from 365 Home
    2. Click Manage Standing orders
    3. Select your account

    If setting up a new standing order:

    1. Click Set up a Standing Order
    2. Choose Security Code Delivery Method click continue
    3. Enter the payee details, choosing amount and frequency click Continue
    4. Choose start date (Monthly or Yearly only) format “dd”
    5. Activate using 7 digit security code –
    6. Choose start date: Format “dd/mm/yyyy”

    The standing order you set up will only show on 365 online once the first successful payment is taken.

    If amending or cancelling a standing order

    1. Select the standing order
    2. Choose to either Cancel or Amend
    3. Follow onscreen instructions

    Allow 1 working day for any cancellation or amendments (excludes Bank and Public Holidays).

    Business On Line Customers

    If you are not a 365 online user you can still cancel a standing order online. Simply complete the Cancel Standing Order form for each standing order you wish to cancel.

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  • How do I order a chequebook?

    An advisor is happy to order a chequebook to your correspondence address.

    Call our Business Advisor Services Team on,

    Republic of Ireland: 0818 200 348
    Outside of Republic of Ireland: + 353 1 250 0348

    Opening hours:

    Monday to Friday 9am to 5pm
    Saturday/Sunday and bank holidays Closed
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  • How do I put a stop on a cheque?

    You can cancel a cheque with an advisor. If the chequebook is in your procession please ensure you have this with you on the call. We may need to ask you for:

    • Cheque numbers
    • Amount
    • Payable to
    • Date written

    Call our Business Advisor Services Team on,

    Republic of Ireland: 0818 200 348
    Outside of Republic of Ireland: + 353 1 250 0348

    Opening hours:

    Monday to Friday 9am to 5pm
    Saturday/Sunday and bank holidays Closed
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