365 Phone and Digital Banking - authorised user application form for business customers

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Introducing Strong Customer Authentication (SCA)

With online fraud on the increase Bank of Ireland is introducing Strong Customer Authentication, another layer of security to help make online card payments safer. SCA works through your mobile phone or tablet.

To prepare for SCA, we’re asking customers to download the latest version of the Bank of Ireland Mobile app and to make sure we have an up to date mobile phone number for you.

Then, when you use your card online, we can send you a message – to confirm that it really is you.


Changes to the way business cardholders make online payments with their business debit card.

In order to get set up for SCA, and to be able to download the Bank of Ireland Mobile App, all business customers will need to register for 365 Phone and Digital Banking and nominate an authorised user. (Note: If you are a Sole Trader you do not need to complete the authorised user form below. To register for 365 online, please call 0818 200 424 or 01 458 4019 (Republic of Ireland) or +353 1 458 4019 (from anywhere else) from 9am to 5pm, Monday to Friday).

The authorised user (the person who is authorised to use 365 Phone and Digital Banking for the business current account) will need to confirm that certain online payments are genuine. They will need to do this whether it’s them or an additional cardholder making the transaction.

  • There can only be one 365 Phone and Digital Banking authorised user for a business current account. Whenever SCA is required, this person will need to approve all online payments, regardless of who is actually making the purchase.
  • The 365 Phone and Digital Banking authorised user will have sole access and control of the business current account(s) via 365 phone and digital banking.
  • The 365 Phone and Digital Banking authorised user must be a current authorised signatory on the account.
  • The 365 Phone and Digital Banking authorised user form must be signed by all authorised signatories on the account.

Please note there are 4 steps in the process:

  1. Administrator (person completing the form – signatory/director/admin employee) provides name and email address of authorised signatories and customer resolution signatories.
  2. Administrator then provides details of nominated account (with debit card on it) and details of the 365 authorised user nominated by the business on the Docusign form. They complete details by clicking on the yellow ‘Start’ label which will guide them through the sections to be completed (the yellow labels will disappear when all required fields have been filled in, the user should then click on ‘Finish’).
  3. Customer resolution signatories receive an email and complete signing by clicking on the yellow ‘Start’ label which will guide them through the sections to be completed. Once first resolution signatory has completed the form, the second resolution signatory will receive the email to complete (the yellow labels will disappear when all required fields have been filled in, the user should then click on ‘Finish’).
  4. Once both resolution signatories have signed, the authorised signatories will each receive their email to sign. If the resolution signatories are also authorised signatories, they will receive a second email to action. They complete signing by clicking on the yellow ‘Start’ label which will guide them through the sections to be completed (the yellow labels will disappear when all required fields have been filled in, the user should then click on ‘Finish’) The authorised signatory should choose the ‘Adopt and Sign’ option and they will then be directed to upload a copy of their sample signature.

For more information on SCA, please see our FAQ’s here.