"The customer training days have been a huge resource for me personally and for the staff of Kitman Labs. I got a huge amount out of both the negotiations and the leadership courses. They were both so practical and so relevant for where I am in my career right now. The other Kitman staff who partook were also buzzing after the day"
- Kevin McLaughlin, Kitman Labs

Business Skills Academy

Business skills training is one of the practical supports we offer Bank of Ireland customers to help in the day-to-day running of their business. The Bank of Ireland Business Skills Academy is a programme of one-day intensive workshops carried out in our training centre, LearningZone in Dublin Training Centre. See upcoming events and a registration link below.


Courses on Offer

  • Presentation Skills

    If you are in a role where you need to deliver presentations to either internal or external audiences, then this is the course that will enable you to deliver them with more skill and confidence.

    The course is highly practical and will help you gain an objective view of your own personal presentation style, as well as helping you create a compelling presentation in the first place.

    At the end of this course, you will be able to:

    • Deliver a presentation with impact.
    • Plan, prepare and write a presentation.
    • Deal with all aspects of presenting with confidence.
  • Negotiation Skills

    If you are in a role where you need to successfully achieve negotiated outcomes within your organisation, and/or externally (for example with customers or suppliers), then this course is for you.

    This course provides practical and useful skills that will help you in your role and is highly practical using case studies and role plays.

    At the end of this course, you will be able to:

    • Negotiate from a base of greater confidence and knowledge.
    • Handle difficult situations more effectively.
    • Use the processes, strategies and tactics to maintain control of what is happening.
    • Trade concessions successfully.
    • Ensure that you remain in control of the situation.
    • Negotiate successful outcomes.
  • Influencing Skills

    Do you need to influence outcomes as part of your role, for example represent the interests of your business at various meetings or forums? Do you need to influence internal or external stakeholders? Do you need to gain the cooperation of others, especially where there is no reporting relationship?

    If you answered ‘Yes’ to any of these questions, then this course will benefit you.

    At the end of this course, you will be able to:

    • Describe the six different influencing styles.
    • Recognise the advantages and disadvantages of your own influencing styles.
    • List the behaviours and motivational factors that lead to different influencing styles.
    • Recognise the influencing styles of others.
    • Use this awareness of styles to implement an action plan for influencing after the workshop.
  • People Management Fundamentals

    Are you taking on a People Management role? Is your business taking on staff that you will have to manage? Or, would you like an opportunity to re-fresh or update your current people management skills?

    If you can relate to any of these situations, then this is the course for you.

    At the end of this course, you will be able to:

    • Understand the key characteristics of successful people managers.
    • Have practised and developed key people management skills.
    • Understand and be able to apply models for improving individual performance.
    • Be aware of your own personal effectiveness and how to enhance it.
    • Know how to communicate effectively to those that you manage.
  • Digital Marketing

    Are you an SME or Start Up owner or marketer who would like to develop or enhance the digital presence of your business? In an ever-changing digital landscape, are you unsure where to focus your efforts in building a digital footprint? Would you like your website to be found easier by your customers, and to use social media to lead people to your website?

    If you answered ‘Yes’ to any of these questions, then this half-day course will start you on your way.

    At the end of this course, you will be able to:

    • Develop a digital strategy for your business, whether it be on a B2B or B2C basis.
    • Optimise your website to be found in Google searches.
    • Develop a Social Media Strategy using the correct mix of channels for your business.
    • Measure the effectiveness of your digital footprint, tracking traffic and performance using Google Analytics.

Next Courses run on:

Monday 4th December 2017

Please indicate your name, contact details, company and preferred course and dates on response (Places Limited)

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