Self Service Supports Live Chat Call our Helpdesk Discuss account-specific queries? NO YES Query Types Use our Live Chat to answer any general questions about Business On Line such as: User navigation queries Payment cut off times Update on Technical issues or outages Our Live Chat can now be used to raise some payment queries relating to BOL, including: Proof of payment requests Payment recalls Payments traces Please note: We can only provide Proof of Payments, Recalls & Traces for Business Online payments and not File gateway payments Important: Payment Investigations usually carry a time frame of 5-10 working days however are done on a best effort basis. Bank charges may apply and proof of payments are sent encrypted to protect account information. We Can Currently Only Answer General Account And Certain Payment Queries. For This Reason, We Ask That No Account Specific Information Is Provided Unless Requested. Never Give Your (Approve App) Code(S) To Anyone, Ever. That Includes Us. Only A Fraudster Would Ask You For It. Once you’ve answered our security questions our Helpdesk team can assist you with account-specific questions such as: Initial activation of your profile Administrator logon issues including password resets Support updating mobile device Payment queries Never give your (Approve app) code(s) to anyone, ever. That includes us. Only a fraudster would ask you for it How to contact Open a conversation from the ‘Live Chat’ widget to the right side of the page. ROI: 0818 818 265 NI: 0345 309 8123 GB: 0345 309 8124 Outside these locations: +353 1 460 6445 Opening Hours Monday to Friday, 9:30am to 4:30pm. Monday to Friday, 9am to 5pm. Live Chat Discuss account-specific queries?: NO Query Types: Use our Live Chat to answer any general questions about Business On Line such as: User navigation queries Payment cut off times Update on Technical issues or outages Our Live Chat can now be used to raise some payment queries relating to BOL, including: Proof of payment requests Payment recalls Payments traces Important: Payment Investigations usually carry a time frame of 5-10 working days however are done on a best effort basis. Bank charges may apply and proof of payments are sent encrypted to protect account information. We Can Currently Only Answer General Account And Certain Payment Queries. For This Reason, We Ask That No Account Specific Information Is Provided Unless Requested. Never Give Your (Approve App) Code(S) To Anyone, Ever. That Includes Us. Only A Fraudster Would Ask You For It. How to contact: Open a conversation from the ‘Live Chat’ widget to the right side of the page. Opening Hours: Monday to Friday, 9:30am to 4:30pm. Call our Helpdesk Discuss account-specific queries?: YES Query Types: Once you’ve answered our security questions our Helpdesk team can assist you with account-specific questions such as: Initial activation of your profile Administrator logon issues including password resets Support updating mobile device Payment queries Never give your (Approve app) code(s) to anyone, ever. That includes us. Only a fraudster would ask you for it How to contact: ROI: 0818 818 265 NI: 0345 309 8123 GB: 0345 309 8124 Outside these locations: +353 1 460 6445 Opening Hours: Monday to Friday, 9am to 5pm. Please click here to find information on exclusions/bank holidays. Approve App Approve App For information on the Approve app please visit our dedicated support pages Payments Payments In this section you will find some helpful information to assist you making payments on Business On Line. Update Your Details Update Your Details Should you wish to make any changes to your Business On Line Profile, please see the information to show you how. Videos Videos Watch our videos to find out more about Business On Line. First-time Users First-time Users Your start-up checklist to get you ready to log in to Business On Line. Security Zone Security Zone We're committed to keeping your information secure. Training Portal Training Portal New to Business On Line? Visit our Training Portal for Tutorials to help you along the way. Open Banking Open Banking Open Banking has been introduced to offer you greater control over your data, giving you the option to securely share your current account information.