How do I book a deal?
- On the homepage, choose the currency you want to buy and the currency you want to sell. Then choose an amount and payment date.
- Click ‘Get a Quote’. This will then offer you a rate, which will appear for a timed countdown.
- If the market rate changes within the countdown, your rate will change, otherwise the rate will remain the same.
- To book the deal, Click ‘Deal’. You will the see an on screen confirmation that you have booked a deal and you will be offered the option to make a payment using this deal now or later. You will also receive an email confirming the deal.
- Choose ‘Book a Deal’ in the Deals page.
- Choose the currency you want to buy and the currency you want to sell. Then choose an amount and payment date. Once all details have been filled here a rate will appear for a timed countdown. If the market rate changes within the countdown, your rate will change, otherwise the rate will remain the same.
- To deal, click ‘Deal’.
Can I change the maturity date on a forward contract?
No, you can’t change the maturity date on a forward contract.
However, when booking a deal which is a forward contract in the deals tab i.e. deal has a value date of more than two business days, you will be given the option of choosing an Early Take Up Date. This becomes the earliest date you can make a payment. You can then make a payment any date between the Early Take Up Date and the Payment Date. When you choose a deal to display in the Deals panel, you will be able to see if ‘Early Take Up’ applies.
If you have not chosen ‘Early Take Up’ when booking, you can call your dealer to discuss your options.
- Can I extend a forward contract on the system?
What hours am I able to Deal?
Users with dealing permissions can deal five days a week, from Monday to Friday between 7:30am – 5:45pm (ROI customers) and 8:15am – 5.00pm (BOIUK Customers). The rates available will be the latest market related rates as set out in Section 19.8 of the Bank of Ireland FXPay Special Terms and Conditions and Section 19.7 of the Bank of Ireland UK FXPay Special Terms and Conditions. You can view the Terms & Conditions here.
Payments can be sent for processing or authorised at any time. Payment Cut-off times still apply when sending payments and are set out on What are the Payment Cut-Off Times?
How do I cancel a deal?
To cancel a deal, you will need to call your dealer. Your dealer will then talk you through the deal cancellation.
To cancel a deal: Contact your dealer or phone us on
Republic of Ireland, 00 353 1 6094300
Available 7:30am – 5:45pm, Monday - Friday (excluding bank and public holidays)
Bank of Ireland UK, 00 44 (0) 28 9032 2778
Available 8:15am – 5:00pm, Monday - Friday (excluding bank and public holidays)
What is an Inbound Deal?
An ‘Inbound Deal’ is a rate booked for a currency payment you are expecting to receive into your account. It allows you to agree a rate for conversion into your account before you receive the payment.
How do I book a rate for an inbound deal?
- Choose ‘Book an Inbound Rate’ in the Inbound page.
- Choose the currency you are due to receive from the ‘I want to sell’ dropdown, then enter the amount. You can also choose the amount you want to buy in Euro and it will show you the foreign currency amount you will have to send to receive this. This is the currency coming into your account. Enter the date the payment is expected.
- Once all details have been filled here, a rate will appear for a timed countdown. If the market rate changes within the countdown, the rate will update accordingly, otherwise the rate will remain the same. The currency amount which will be due to your account will also update.
- To deal, click ‘Submit’.
What does 'Early Take Up' mean?
When booking a deal that is a forward contract (i.e. it has a value date of more than two business days), you will be given the option of choosing an early take-up date. This means you are creating a time frame beginning at the early take up date and ending on the payment date during which you can make your payment. If you choose to enter this date, this means you can make a payment earlier than the deal payment date. When you choose a deal to display in the Deals panel, you will be able to see if ‘Early Take-Up’ applies and the date where this is available.
- How far forward can I book a forward contract?
What does “Pay Now” mean?
When booking a deal this function allows you to make the payment in conjunction with the deal booking on the same screen.
- Tick the Pay Now box
- Enter the payment details including the date, paid from and to accounts, the fee policy (explained later in this section) and reason for the payment.
- Click deal. Depending on your user permissions, the payment will either be made or sent to an Authoriser to authorise the payment. You can only use this function if you have the “Approve Own Payment” permission.
If you don’t have this permission you will get an error message about same. In this instance you will need to unclick the “Pay Now” box and enter the deal and payment as individual transactions.
How do I make a payment using “Multiple Deals” function?
- Choose “Make a Payment” in the payments tab and then click on the “Multiple Deals” tab
- Select the deals you wish to use to make the payment by selecting them individually. Five deals is the maximum that can be selected (The max is 5 deals). Once you’ve selected the deals you wish to use click “Make Payment”
- You will then be asked to input the amount you wish to use from each of the deals selected.
a. The amount entered needs to be equal to or less than the outstanding amount on the deal.
b. The total amount of all deals selected must equal the amount of the payment. You will receive an error message if this isn’t the case. You must enter the value of the payment you wish to make.
- Complete the usual payment details as you would when processing a single payment
a. Enter the payment date
b. Fee policy where allowed
c. Paid from account
d. Paid to account
e. Reason for payment
- Click submit. Depending on your user permissions, the payment will either be made or sent to an Authoriser to authorise the payment.