General

Step 1: Create your unique 5 digit Digipass Personal Identification Number

DP550

1. Turn on the Digipass by pressing the red button. New devices will display NEW PIN
2. Enter a 5-digit PIN (this should be unique to you)
3. Press the green Enter button
4. Re-enter your new PIN to confirm. Your Digipass will now be active with your 5-digit PIN
5. Please note: It is important to remember this PIN and also keep it confidential to you. If you forget your PIN, you will need to order a new device.

DP250

1. Turn on the Digipass by pressing the button. New devices will display ‘NEW PIN ‘
2. Create and enter a 5-digit PIN (this should be unique to you)
3. ‘PIN CONF’ (CONF=Confirmation) appears on the screen
4. Re-enter your new PIN to confirm
5. ‘NEW PIN CONF’ will appear on the screen followed by ‘APPLI ‘– which means it’s active
6. Re-enter your new PIN to confirm.
7. Your Digipass will now be active with your 5- digit PIN.

Please note: It is important to remember this PIN and also keep it confidential to you. If you forget your PIN, you will need to order a new device.

Step 2: Use your Username and Password from your welcome letter

Your user name and initial password will be provided by the FXPay Support desk. Contact details for the support desk are provided in the welcome letter and are below:

Republic of Ireland: (01) 609 4314 Option 1. Northern Ireland: (0345) 601 5599 Option 2, followed by Option 1.

Step 3: Login to Bank of Ireland FXPay

DP550

1. Visit www.bankofireland.com/fxpay
2. Click the login button to the top right
3. Enter your Username and Password
4. After you enter your username and password, you will then be prompted to enter your One Time Password or OTP. To get your One-Time Password:
   • Turn on your Digipass by pressing the red button
   • Enter your 5 digit PIN and press the green button
   • A Message SELECT I or S is displayed on the Digipass screen
   • Press the ‘I’ button once
   • ‘LOGON’ is displayed on your Digipass screen
   • Press the green button to continue
   • A 6-digit One Time Password (OTP) is displayed on the screen
5. Enter this code into the OTP field
6. Click Login

DP250

1. Visit www.bankofireland.com/fxpay which will bring you to the website for FXPay.
2. After you enter your username and password, you will then be prompted to enter your One Time Password or OTP. To get your One-Time Password:
   • Turn on your Digipass by pressing the button
   • Enter your 5 digit PIN
   • 'APPLI' appears on the screen
   • Press 1
   • Your OTP (One Time Password) appears on the screen
   • Enter this code into the OTP field in FXPay
   • Click Login and you should now be in the FXPay system.

Step 4: Change Your Password

When you first login you will be prompted to change your password for Bank of Ireland FXPay. The password must be a combination of both letters and numbers (minimum 2). The minimum length of a password is 6 characters. You will be required to change your password every 90 days.

Once you have changed your password, you should now be logged into FXPay.

You will receive your initial password from our help-desk. When you first login you will be prompted to change your password for Bank of Ireland FXPay. The password must be a combination of both letters and numbers (minimum 2). The minimum length of a password is 6 characters. You will be required to change your password every 90 days.

To protect the security of the accounts, you will have to ring our helpdesk if you forget your password. You will be allowed 5 attempts before you are locked out of the system. The Helpdesk number is (01) 6094314 for the Republic of Ireland and (0345) 6015599 for Bank of Ireland UK. If you have your Bank of Ireland FXPay user ID ready, they will be able to reset your password following some routine security questions. Be sure to clearly state that you want to reset your Bank of Ireland FXPay password to ensure we can promptly help you.

Security is very important to us. The system is configured to log you out for security reasons after 5 minutes of inactivity. You can re-login straight away using your login details and Digipass, which protects the security of your account.

In order to ensure maximum security and protection for your account, every user has a ‘two factor’ authentification process to login to the system and make changes to Payees.

Two factor authentification means you have the security of your password and also a security tool - the Digipass, that works off a timing algorithm to minimise security risk. Further details on the Digipass are available in the Digipass User Guide which is sent to every user.

Two factor authentication is a security measure we champion to minimise risk to our customers.

We recommend using FX Pay with Chrome and Edge browsers. Please note Internet Explorer browser is no longer supported

The main reason for a failed login is that incorrect login details were entered.

An error message appears saying “Invalid name and password combination, please re-enter” - Is your username and password correct?

The username and password is case sensitive, so make sure you have entered it correctly. If you cannot remember the password you set up at initial login, you can ring us to re-set the password The Helpdesk number is (01) 6094314 for the Republic of Ireland and (0345) 6015599 for Bank of Ireland UK. If you have your Bank of Ireland FXPay user ID ready, they will be able to reset your password following some routine security questions. Be sure to clearly state that you want to reset your Bank of Ireland FXPay password to ensure we can promptly help you.

What currencies are available on Bank of Ireland FXPay?

• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Czech Koruna (CZK)
• Danish Krone (DKK)
• Euro (EUR)
• Hong Kong Dollar (HKD)
• Hungarian Forint (HUF)
• Indian Rupee (INR) - Not available in Bank of Ireland UK
• Japanese Yen (JPY)
• New Zealand Dollar (NZD)
• Norwegian Krone (NOK)
• Polish Zloty (PLN)
• Singapore Dollar (SGD)
• South African Rand (ZAR)
• Sterling (GBP)
• Swedish Krona (SEK)
• Swiss Franc (CHF)
• Thai Baht (THB)
• Turkish Lira (TRY)
• United Arab Emirates Dirham (AED)
• US Dollar (USD)

If we add any more currencies, we will update this list.

If you have lost your Digipass or suspect you have received a fraudulent email, text or call or have been asked to provide your personal or banking information (username, pin, etc.) in an unusual manner, such as by pop-up or web page, report it immediately. Do not reply to or follow any of the instructions provided, regardless of how genuine they may appear.

To report online fraud, suspicious activity on your account or if you have provided personal information in response to a suspicious email, text or phone call:

FREEPHONE 1800-946764 (ROI) - 24/7

FREEPHONE 0800 032 1288 (BOIUK) – 24/7

You can reach us on the numbers below:

Republic of Ireland: (01) 609 4314 Option 1. Northern Ireland: (0345) 601 5599 Option 2, followed by Option 1.